Refund Policy

1.1 This Refund Policy governs the procedure for refunding funds to users of the platform https://rmt.games, operated by GameValues Ltd (registration number HE 481905, registered address: Korinhtou, 12A, 4005 Limassol, Cyprus).

1.2 GameValues Ltd provides users with access to a P2P platform where transactions are conducted directly between users. The Company acts solely as a technological intermediary and is not a party to any transaction, neither as a seller nor as a buyer.

1.3 Since transactions are conducted between users, all payments and refunds are governed by the internal escrow system and this Policy.

2.1 In accordance with EU Directive 2011/83/EU and the Consumer Protection Law of the Republic of Cyprus, digital goods and services received by a user under a transaction are non-refundable if:

• the user has obtained access to digital content or an asset;
• the goods or services were successfully delivered or activated;
• the user confirmed completion of the transaction.

2.2 Once a transaction has been confirmed, refunds are not possible, except in cases of technical error or fraud proven through GameValues Ltd arbitration.

3.1 If a transaction has not been confirmed by both parties, funds remain in the escrow account until the matter is resolved.

3.2 A refund is possible in the following cases:

• the transaction was cancelled by both parties by mutual consent;
• the buyer provided evidence of the seller's failure to fulfil the transaction;
• GameValues Ltd rendered a decision in favour of a refund during arbitration.

3.3 In the event of a refund, funds are credited to the user's internal balance within up to 10 business days from the date the cancellation decision is confirmed.

4.1 If a duplicate payment, incorrect charge or technical failure occurred during a transaction, the user may submit a refund request to GameValues Ltd support within 14 days of the operation.

4.2 A refund is processed only after the information has been verified and the error has been confirmed by the payment provider.

5.1 Fees for balance top-ups, withdrawals, currency conversion and payment operations are non-refundable, except in cases of technical error.

5.2 In the event of a refund, all third-party fees (bank, provider, crypto payment gateway) are deducted from the refund amount.

6.1 In the event of a dispute, the User may submit a request through the platform's internal arbitration system.

6.2 Decisions made by GameValues Ltd following arbitration review are final and binding on the parties to the transaction.